Terms

Terms & Conditions

General

This website, found under the www.thefirewoodman.co.uk URL, is operated by The Firewood Man. References to The Firewood Man and 'we', 'us' and 'our'  shall be deemed to be references to The Firewood Man. References to 'you', and 'your' shall be deemed to be references to person placing an order via the www.thefirewoodman.co.uk website.

Orders

When you place and order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our customer services team before placing an order with us either by phone or by emailing andy@thefirewoodman.co.uk or by post at the address given below.

By placing an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock
  • We are unable to authorise your payment
  • If it is identified that there is a product description or pricing error
  • If customers do not reach any order criteria outlined in the Terms & Conditions
  • If our delivery companies are temporarily unable to deliver dues to exceptional conditions that are beyond our control including hazardous weather and accidents etc.

Please note that if you are paying by post, please make cheques payable to Paradise Garden Services, on rare occasions items may sell out whilst the cheque is being cleared. Where this occurs, we will re-issue a cheque to the amount. 

Should there be any issue with your order, one of our Customer Services team will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.

The Firewood Man reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from The Firewood Man website.

When placing an order you will be added to our catalogue mailing and email list. However should you wish to not receive list. You can remove yourself from the email list by amending your email preferences via the link at the bottom of each email.

Product Pricing & Descriptions

Every product bought, is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavor to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

Contract Cancelation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.

Should you wish to cancel your order prior dispatch, please contact our customer services team on andy@thefirewoodman.co.uk or 0700 399 4444. Alternatively, you can inform us by posting the notice to our address. If your order has already been dispatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.