Privacy Policy


The Firewood Man website uses the highest levels of security to ensure that your information is secure and protected against unauthorised use. We use a TLS 1.0 Encrypted connection using AES_ providing 256 bit CBC SHA1 encryption and Private Communications Technology security standards verified by PositiveSSL CA supported by Microsoft Internet Explorer 4.0 and later versions, as well as other popular web browser software.

Whenever you are required to enter sensitive information on the site such as payment information details, a secure padlock icon will appear at the bottom of your web browser window to confirm that this part of the site is secure. You will also see that the “http” in your browser address bar will change to “https”. 

When you make a payment, sophisticated Secure Sockets Layer (SSL) technology encrypts your credit/debit card number and order information as it is sent which means than it cannot be read by anything other than the secure server receiving it.


By accessing, browsing or otherwise using The Firewood Man website, you confirm that you have read, understood and fully agree to this privacy policy.

The Information We Require and How We Use It

When orders are placed with us, we need to ask for information such as your name, e-mail address, phone number and credit and debit card details. A contact telephone number or email address allows us to contact you should there be a problem with your order. All this information is required to process your request or notify you of acceptance of your order.

Information Security & Safety

As highlighted in the Security section above, we utilise powerful encryption technology to ensure that your information is secure whenever you place an order with us.

Contacting us by Telephone

At The Firewood Man we seek to continually offer excellent customer service and to help improve our standards further and to assist with training, we may sometime monitor and record our incoming calls.

Use of ‘Cookies’

As well as the information which you provide us, we may automatically collect information and data in the form of cookies. These are small text files used by most sites help us keep track of your current shopping session and to personalise your experience so that you can retrieve your shopping basket at any time. Cookies also help provide us with information to help improve the website. We may monitor customer traffic and trends for this purpose.


In addition to recording your site visits with cookies, and information permitting us to process orders and payments, the personal data you submit may also be used for general marketing purposes. We may send you catalogues and emails with information on our products and services that we feel may be of interest to you; to discuss account details; or for market research purposes.

We respect the privacy of your personal data, and will not without your consent make our mailing list available for marketing purposes to anyone outside of The Firewood Man.

If you would like to unsubscribe from our emails, simply click on the unsubscribe link at the bottom of every email. Please note that to ensure that we only unsubscribe you from relevant mailings, we operate different unsubscribe lists for The Firewood Man. As a result, you may need to unsubscribe from other mailings from different parts of our Group to ensure that you no longer receive email communications from us.